Q. How do I log into my account?
A. Go to https://languageandfriendship.com/myaccount/account-login. Click on Abroad for travel programs or Hosting for inbound programs.
Q. Can I use my Hosting account to join a travel program?
A. The information collected for travel is quite different than for hosting so you will need to create a separate ABROAD account to join a travel program.
Q. Can I change my username/login?
A. No, sorry. This is a limitation of our registration system, and once your username is created, it can’t be changed.
Q.What if I can’t remember my username or password?
A. Use the links on the login page to request username reminders or password resets.
Q. Can I use my family member’s account to enroll?
A. No. Each traveler needs to create their own account in order to join a new group. CAUTION: If you have multiple family members enrolling on the same computer/device, be sure to LOG OUT each time so you don’t accidentally overwrite application information.
Q. I created an account but when I try to log into it, the website says it doesn’t exist.
A. Each new account must be activated before logging in. Look for the e-mail sent to the username address and click on the link to activate your account.
ENROLLING IN A GROUP
Q. Where do I find my GROUP ID?
A. The Program Enrollment Booklet that you received from your group leader contains this ID.
Q. What if I don’t have time to complete all the information?
A. Use the SAVE & CONTINUE LATER button at the bottom of the screen to save the information you have entered. You can use the link that you receive after saving the page to access your partial application OR you can log into your online account and click on the Part 1 link.
Q. I have questions about the online application process.
A. Refer to the Step-by-Step Online Enrollment Process handout.
Q. Can I make a payment before my application is finished?
A. No. After your application is approved by your leader, you will received notification by email to complete the Final Agreements form and make your initial payment.
Q. Why don’t I see anything in my online account after I submitted my application?
A. Your group leader needs to REVIEW your application. After that is done, you will receive an e-mail with instructions for your next step.
Q. I am trying to make a payment but getting an error when I click Submit.
A. Be sure that all of the required fields and confirmations are completed. Note that American Express is not accepted – this can also cause an error when trying to make a payment.
Q. I don’t see a payment/discount/etc. listed in my online account.
A. Mailed checks can take a few days to be processed and show in your account. All other transactions should be available in real-time. Contact the Registrar with any questions about payments- firstname.lastname@example.org
Q. How do I enable the recurring payment option.
A. The recurring payment option is enabled when submitting a payment. You may choose to enable or disable that in the View/Make a Payment page.
Q. Do I need my own account to make a payment for my child?
A. No. You will make any payments from your child’s account.
Q. Other payment questions?
A. Refer to Payment Policy page.
Q. How do I update my information after I enroll (new address, change of phone number, etc.)?
A. Click on the Edit/Update link in your online account and make any changes that are needed. This will notify the L&F Registrar that you have updates so that we can pass along any important information to coordinators, airlines, etc.
Q. I have a question that isn’t addressed here – how can I get help?
A. Contact us!