ENROLLING IN A GROUP
Q. Where do I find my GROUP ID?
A. The Program Enrollment Booklet that you received from your group leader contains this ID on the first page, upper right.
Q. What if I don’t have time to complete all the information?
A. Use the SAVE & CONTINUE LATER button at the bottom of the screen to save the information you have entered. You can use the link that you receive after saving the page to access your partial application OR you can log into your online account and click on the Incomplete Application: Part 1 link.
Q. I have questions about the online application process.
A. Refer to the Step-by-Step Online Enrollment Process handout.
PAYMENTS
Q. Can I make a payment before my application is finished?
A. No. After your application is approved by your leader, you will receive email notification to complete the Final Agreements and Signatures form and make your initial payment.
Q. How do I make a payment?
A. After your Final Agreements and first payment have been completed, you may make a payment online by clicking on the View/Make Payments link in your online account. You may also mail a check to the L&F Office at:
Language & Friendship
Two Appletree Square
8011 34 Ave S Ste C30
Bloomington, MN 55425
Q. Where can I find my payment schedule?
A. Your payment schedule is listed in the Program Enrollment Booklet received from your leader/organizer (also available to download in your online account). You can also see the scheduled payments/installments in the View/Make Payment link in your online account.
Q. Why don’t I see anything in my online account after I submitted my application?
A. Your group leader needs to REVIEW and APPROVE your application. After that is done, you will receive an e-mail with instructions for your next step.
Q. I am trying to make a payment, but I get an error when I click Submit.
A. Be sure that all of the required fields and confirmations are completed. Note that American Express is not accepted – this can also cause an error when trying to make a payment. If this is the first time using a card, you may need to verify with your card issuer that this is an authorized payment.
Q. I don’t see a payment/discount/etc. listed in my online account.
A. Mailed checks can take a few days to be processed and show in your account. All other transactions should be available in real-time. Contact the Registrar with any questions about payments – [email protected]
Q. How do I enable the recurring payment option.
A. The recurring payment option is enabled when submitting a payment. You may choose to enable or disable that in the View/Make a Payment page.
Q. How do I disable the recurring payment option.
A. The recurring payment option can be disabled by completing the Payment form with a $0 amount and choosing the option to turn off the recurring payments. You can do this in the View/Make a Payment page.
Q. Do I need my own account to make a payment for my child?
A. No. You will make any payments from your child’s account.
Q. Other payment questions?
A. Refer to Payment Policy page.
OTHER
Q. How do I update my information after I enroll (new address, change of phone number, etc.)?
A. Click on the Edit/Update link in your online account and make any changes that are needed. This will notify the L&F Registrar that you have updates so that we can pass along any important information to coordinators, airlines, etc.
Q. Why do I need to provide additional health information?
A. To ensure the safety and success of the program, Language & Friendship requests additional health information for some conditions.
Q. How do I submit the health forms?
A. You may mail, fax or scan/email the health forms to the Registrar for review and follow up.
Q. How do I cancel myself/my child from a program?
A. Cancellation notice must be received in writing, either by postal mail or by e-mail.
Q. How much refund will I receive if I cancel?
A. See Cancellation Policy.
Q. I have a question that isn’t addressed here – how can I get help?
A. Contact us!