ENROLLING IN A GROUP
Q. Where do I find my GROUP ID?
Q. What if I don’t have time to complete all the information?
Q. I have questions about the online application process.
Q. Can I make a payment before my application is finished?
Q. How do I make a payment?
Q. Where can I find my payment plan?
Q. Why don’t I see anything in my online account after I submitted my application?
Q. I am trying to make a payment, but I get an error when I click Submit.
Q. I don’t see a payment/discount/etc. listed in my online account.
Q. How do I enable the recurring payment option.
Q. How do I disable the recurring payment option.
Q. Do I need my own account to make a payment for my child?
Q. Other payment questions?
Q. How do I update my information after I enroll (new address, change of phone number, etc.)?
Q. Why do I need to provide additional health information?
A. To ensure the safety and success of the program, Language & Friendship requests additional health information for some conditions.
Q. How do I submit the health forms?
A. You may mail, fax or scan/email the health forms to the Registrar for review and follow up.
Q. How do I cancel myself/my child from a program?
A. Cancellation notice must be received in writing, either by postal mail or by e-mail.
Q. How much refund will I receive if I cancel?
A. See Cancellation Policy.